Right of withdrawal and refund conditions

If you are a consumer, you have the right under the Finnish Consumer Protection Act to cancel your order by notifying us no later than 14 days after receipt of the goods or the last delivery or, in the case of regular deliveries, the first delivery.

The notice of cancellation must be made clearly, for example, by using our cancellation form, by sending it to our email address below or by sending a written notice with the goods to be returned.

The right of withdrawal applies only and accordingly the returned goods must be in their original packaging, unused and well packed for return. If the returned product has been used in breach of the buyer's statutory duty of care, the company is entitled to charge a reduction in value up to the full price of the product plus return costs.

If the transaction is cancelled, the goods must be returned without delay and no later than 14 days after the cancellation notice has been given to our Returns Address below. If necessary, the person returning the goods must provide proof that the goods have been returned within the time limit, for example by means of a return receipt. The returning party must pay the costs of the return. These costs will not be refunded to the returning party.

When returning a delivered order, please include your name and contact details and your account number for the refund.

We will refund the money you have paid for the order accordingly without delay in accordance with the Consumer Protection Act.

Our return address:

Ocean Spirit Ltd Ab

Linnankatu 37b

20100 Turku

Shipment verification, error and problem situations

Please check the delivery as soon as you receive it. If the product is lost or damaged during transit, or otherwise does not match your order or is faulty, please notify our Customer Service Department as soon as possible and within 14 days at the latest, and we will agree how to rectify the fault. In consumer transactions, we comply with the mandatory consumer protection law provisions on liability for defects.

Customer Service

Our staff will help you with any questions you may have about your order. Please contact us, either by e-mail or by telephone:

info@oceanspirit.fi

telephone +358 40 761 8484

Phone weekdays 10 - 18, Saturdays 10 - 14

Disclaimer

Ocean Spirit Oy Ab shall not be liable for any direct, indirect or consequential damage or any other damage related to the order, delivery or product or any of the above, except to the extent that a mandatory provision of the Consumer Protection Act or other mandatory law provides otherwise in respect of such damage.

Disputes

We will endeavour to settle any disputes regarding your order by agreement in the first instance, so please contact our Customer Service Department in the first instance to resolve the matter.

If a dispute over a commercial contract cannot be resolved by negotiation between the parties, the consumer may refer the matter to the Consumer Disputes Board (www.kuluttajariita.fi). Before taking the matter to the Consumer Disputes Board, the consumer should contact the Consumer Helpdesk of the Registrar's Office (www.kuluttajaneuvonta.fi).